How much do you charge the homeowner?
We don't normally charge any fee at all for our pet and house sitting services. We believe it is a fair exchange as is. If you have more than the average requirement we may come to an agreement for some financial exchange but generally there is no fee for you. You don't pay us - we don't pay you .

Who pays for the electricity, heating, cooling, water, gas etc?
It is not normal for the house sitter to pay for these items. However, if it is a long-term house sit then some negotiation can be worked out.

Do you pay a bond to the homeowner?
No, we don't and we have never been asked to.

How can I be sure you are honest?
Good question. We can demonstrate our honesty in the following ways

• Victorian Police Checks for the both of us
• Reference from our local Vet who knows how we cared for our own pets
• References and contact phone numbers from previous home owners who have experienced our services - they are happy to receive phone calls from you
• Where ever possible we will try to meet up with you so we can all get a chance to get to know each other

At some point we both have to use our intuition and gut feeling with each other. If either of us feels unsure of the other then we see no point in going ahead. It's all much easier when everyone feels safe and comfortable. You can learn more about us here.

Do you use our groceries?

I prefer to travel with our own supply of groceries as each home has different brands and types of food. It is rare for me to use any of your groceries but if I run out I will use them and replace them before we leave your home. I will use any perishables you leave behind and make sure you come home to fresh supplies as a gift from us to you.

Will you place our home and pets on your website?
No, not unless you agree to, we would never go against your wishes. Those homes on our site are there with the homeowner's agreement.

Should the homeowner leave any money for the housesitter?
Yes, it is great to have a small amount of money left behind. We have spent that on food and medications for the pets in the past. Please leave a small amount for us to use in that manner. We will provide receipts. If there is no need to buy anything we will not use the money at all.

What happens about the phone?
This is different in every house sit. Some homeowners are happy for us to use the phone freely as they have a phone plan that does not charge for local and STD calls. Some do not want us to use their phone at all. We are fine with whatever you decide. We have our own mobile phones and can manage with them.

What happens about the Internet?
We have invested in our own mobile Internet connection so do not need to use yours at all.

Do we have to meet up before you come to housesit?
We think it's a good idea so we can meet you, you can meet us, we can meet the pets and find out any nuances regarding your home. You can get to feel comfortable with us and us with you. Sometimes because of time and distance it's just not feasible to meet so we can chat on the phone. Each situation is different.

Need to know more?
Perhaps we have not covered your specific question in our FAQ. If this is the case please email us and we can answer your query direct and maybe add it to our FAQ list for others to benefit.

Ultimately this is a relationship based on trust between you and us. We all have to feel comfortable with each other. You have to be convinced we are the best house sitters for you. It's important for all of us you go away feeling sure you've made the right decision.

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